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Harborby Signalry
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Owner / assetThis booking window

Job brief

Hold a group cutoff without a wash surprise

How and who for the hotel job—verified when attested.

When the group block looks full on Monday and washes on Thursday, I want a cutoff the sales manager cannot quietly extend so transient can still buy the dates.

Usable on this screen

Scoped brief

Write the cutoff date on the contract and in the PMS. Wash Desk sits with sales and rooms. HarborStack-shaped CRS can hold the block; a human releases. Ratewatch may watch transient. Nobody silently keeps twenty rooms for a group that already knows it will wash.

Outcome
A published cutoff, a wash forecast the owner can read, and rooms released to transient on time. Silent extensions are a fail.
Catalog budget band
$8–16k cutoff sprint. A worksheet range, not a quote.
Catalog timeline
3–5 weeks to a desk habit. Not a promise.

  1. Step 1

    Publish last year's wash by account

    If you cannot, you are guessing. A 20% historical wash is not pessimism. It is the file.

  2. Step 2

    Put the cutoff where the desk can see it

    Contract, PMS block, and the Monday pack. An email in sales is how rooms die.

  3. Step 3

    Name who may extend — and where it is logged

    GM or rooms director. A sales manager extending at 9 p.m. is the wash surprise.

  4. Step 4

    Release on the hour, not 'after we check'

    Transient cannot buy a room that is still held. The clock is the product.

Provider shortlist

  1. People

    Wash Desk

    Group cutoff and wash forecast

    Catalog score 8.5. A post-job shape, not a verification. Stable id wash-desk.

  2. Software· demo

    HarborStack CRS

    Central reservation system

    Catalog score 7.9. A post-job shape, not a verification. Stable id harborstack-crs.

  3. People

    Yield Fraction

    Fractional revenue analyst

    Catalog score 8.5. A post-job shape, not a verification. Stable id yield-fraction.

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The next hotel starts from what you leave

Harbor by Signalry stays hotels only. A description, a claim, and a reported result each leave a stable id behind. Nothing here is a price, a customer, or a verification.

  • Buyer

    Describe your job

    No account. Harbor by Signalry opens the closest catalog brief, when not to buy, and a shortlist. A weak sentence stays on the catalog.

    Open a brief

  • Supplier

    Join as a supplier

    Company, jobs served, regions, and a hotel reference. The packet is queued as unverified pending. The form cannot mark it verified.

    Start a claim

  • Hotel

    Record a result

    A metric, before and after, and the dates. It is shown as reported until a person checks the evidence. Verified Outcome is not insurance.

    Record a result

AdviceA cutoff you extend in the PMS with no note is not a cutoff.

Name a verified-outcome priceSit a 30-minute pilotHow ranking works

Situation

What is actually on fire

The block looks full on Monday and washes Thursday. Sales extended the cutoff after dinner. Transient never saw the rooms.

Approaches

Two or three paths — with the give

Written cutoff plus a wash forecast

When. Dates transient can still buy

You give. Some group goodwill and a harder no

Hold the block until they ask

When. A quieter sales manager

You give. Empty rooms you sold twice in conversation

Who to involve

  • · Owner / revenue
  • · GM
  • · Sales
  • · Reservations

First 7 days

YAML-shaped: day / theme / tasks / owner / risk / exit. Advice until a case is verified.

  1. day: 1

    Rebuild last year's wash by account

    • · Rebuild last year's wash by account. If the file is missing, that absence is the finding.
    owner:
    Owner / asset manager
    risk:
    The exit is not written down
    exit:
    A note the next shift can open

  2. day: 2

    Print cutoff on the live contracts and the

    • · Print cutoff on the live contracts and the PMS blocks.
    owner:
    Owner / asset manager
    risk:
    The exit is not written down
    exit:
    A note the next shift can open

  3. day: 3

    Name who may extend, and the log the owner

    • · Name who may extend, and the log the owner will read.
    owner:
    Owner / asset manager
    risk:
    The exit is not written down
    exit:
    A note the next shift can open

  4. day: 4

    Watch one release hour

    • · Watch one release hour. Did transient see the rooms?
    owner:
    Owner / asset manager
    risk:
    The exit is not written down
    exit:
    A note the next shift can open

  5. day: 5

    Vendor questions: can CRS and PMS disagree

    • · Vendor questions: can CRS and PMS disagree on what is still held?
    owner:
    Owner / asset manager
    risk:
    The exit is not written down
    exit:
    A note the next shift can open

  6. day: 6

    Refuse one silent extension

    • · Refuse one silent extension. Write the give-up.
    owner:
    Owner / asset manager
    risk:
    The exit is not written down
    exit:
    A note the next shift can open

  7. day: 7

    Monday pack: wash vs pickup

    • · Monday pack: wash vs pickup. No slogan about strong groups.
    owner:
    Owner / asset manager
    risk:
    The exit is not written down
    exit:
    A note the next shift can open

Decision worksheet

Questions, red flags, bands

Take this to a vendor call. Budget bands are Advice — a Harbor shape, not a quote.

Ask the vendor

  1. 1. Who types the status / number — a person, or your product?
  2. 2. What would have happened anyway in 90 days without you?
  3. 3. Show a property of this size and stack. Demo-labeled categories do not count as proof.
  4. 4. What can your agent never do (folio post, mark clean, change a rate)?
  5. 5. What is the kill-switch if guest comments move?

Red flags

  • · A block with no historical wash on the same page.
  • · Extensions that never enter a log.
  • · CRS and PMS disagreeing on what is still held.

When not to buy. Do not buy a group CRM if you cannot name last year's wash by account. That is a ledger job first.

Do it in-house

Time and a named owner. No vendor. Use the 7-day plan first.

$8–16k cutoff sprint

Typical Harbor band for this job — advice, not a quote.

Full program

People + system + 90-day proof. Only if the 7-day plan already failed.

Vendor checklist

Score the call. Keep it on this browser.

Weighted questions — yes/no, scale, or text. Must-pass ids persist on this browser. Pass threshold 70. A no on a must-pass is a walk-away — not a maybe.

Brand
Stack shape — not a partnership

  1. property context · weight 2 · must pass

    Can they name your key count and whether you are independent, soft-brand, or major — without a discovery theater?

  2. property context · weight 2 · must pass

    Do they treat your PMS as a shape (Opera-class / Mews-class / Cloudbeds-class) — not a fake partnership slide?

  3. control · weight 3 · must pass

    Who types the status / number — a person, or your product?

  4. vendor · weight 2

    What would have happened anyway in 90 days without you?

  5. vendor · weight 2

    Show a property of this size and stack. Demo-labeled categories do not count as proof.

  6. vendor · weight 2

    What can your agent never do (folio post, mark clean, change a rate)?

  7. vendor · weight 2

    What is the kill-switch if guest comments move?

Does not clear

0 / 100

must_pass: group-cutoff-without-wash-ctx-rooms, group-cutoff-without-wash-ctx-stack, group-cutoff-without-wash-q1

A must-pass failed. Walk away.

How

The brief

Write the cutoff date on the contract and in the PMS. Wash Desk sits with sales and rooms. HarborStack-shaped CRS can hold the block; a human releases. Ratewatch may watch transient. Nobody silently keeps twenty rooms for a group that already knows it will wash.

  1. Step 1

    Publish last year's wash by account

    If you cannot, you are guessing. A 20% historical wash is not pessimism. It is the file.

  2. Step 2

    Put the cutoff where the desk can see it

    Contract, PMS block, and the Monday pack. An email in sales is how rooms die.

  3. Step 3

    Name who may extend — and where it is logged

    GM or rooms director. A sales manager extending at 9 p.m. is the wash surprise.

  4. Step 4

    Release on the hour, not 'after we check'

    Transient cannot buy a room that is still held. The clock is the product.

Tradeoffs

  1. Written cutoff plus a wash forecast

    You get. Dates transient can still buy

    You give. Some group goodwill and a harder no

  2. Hold the block until they ask

    You get. A quieter sales manager

    You give. Empty rooms you sold twice in conversation

Pitfalls

  • · A block with no historical wash on the same page.
  • · Extensions that never enter a log.
  • · CRS and PMS disagreeing on what is still held.

Success criteria

  • · Cutoff date printed on contract and PMS.
  • · Release happens on the hour written.
  • · Owner can see wash vs pickup every Monday.

Who

Ranked for this job

Rank is post-job score, then listed order. Not for sale. Software marked demo is an archetype.

Agencies & contractors

Systems

AI agents

None ranked in AI agents yet. Harbor will not invent a provider.

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Compare

When to pick whom

People do the work beside the desk. Software is a system — demo-labeled when it is a category shape. Agents draft; they do not post money or mark a room clean.

ProviderKindScoreFeePick whenWalk away when
Wash DeskPeople
8.5
$8–16k cutoff sprintOwners who keep finding empty rooms that were 'held for the group.'Houses with no group book to speak of.
Yield FractionPeople
8.5
$3.8–6.2k / monthOwners who cannot staff a full-time analyst honestly.Large branded hotels with a cluster RM already in place.
HarborStack CRSSoftware· demo
7.9
Demo · $4–9 / room / month + booking fee optionsHotels connecting revenue tools without two sources of truth.Single-property hotels happy with a simple channel manager.

Open graph

Hotels on this job

This job is not pinned to a house yet. Open the graph to place it on a building, or the investment desk if the work is a sale file. Harbor will not invent a house.

Open hotelsBuy / sell desk

Evidence

Peer case studies

Owner / asset
8.5

The block released on the hour

Mill Row · 248 keys · Indianapolis, IN

Claim.
A group cutoff that released on the hour.
Evidence.
PMS block log vs transient pickup for eight weeks.
Caveat.
One account still washes 30%. The forecast is the product, not a slogan.

Read the case

Verified

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