Weekly ops · GM voice
Open the hotel job. Not the vendor aisle.
How and who for the hotel job—verified when attested.
Print the brief. Score the call. If they fail a must-pass, walk away. Advice until a case is verified.
Owner Monday is the flash — five lines from Sunday’s close — not a forty-KPI rebuild. Send a weekly flash without a Tuesday surprise.
Today · Fri · GM desk
Open today’s jobs. Leave the aisle.
Daily recovery, PMS, and coverage stay on. Named desks rotate with the week. How first. Score the vendor on the phone.
- Fri · Review velocityRecover from a bad OTA review spikeHow →
- Fri · Week closeClose the month before the decisions leaveHow →
- Daily · Guest recoveryRecover a 1-star before it compoundsHow →
- Daily · PMS healthReplace a brittle PMS without a six-month outageHow →
- Daily · Staff coverageStaff the night audit without burning out the GMHow →
Mon
ops.labor-forecast
Labor forecast
Day 1 — Pull the weekends. Occ vs OT by department, last four weekends.
Mon
ops.rate-integrity
Rate integrity
Day 1 — Name the weekends. October Saturday is not February Tuesday. Write the calendar.
Tue
ops.vendor-sla-score
Vendor SLA
Day 1 — Freeze the baseline. Write the day-0 number the vendor did not pick.
Daily
ops.guest-recovery
Guest recovery
Day 1 — Name the cluster. Read last 30 days. Rooms, desk, or parking — pick one.
Wed
ops.capex-pipeline
Capex pipeline
Day 1 — Read the comments. Last 90 days. Rooms vs public space. Count them.
Daily
ops.pms-health
PMS health
Day 1 — Draw the paths. Folio, inventory, cards. If you cannot draw it, you cannot cut over.
Thu
ops.energy-spend
Energy spend
Day 1 — Walk vacant vs occupied. Setpoints on ten vacant and ten occupied. Write the delta.
Daily
ops.staff-coverage
Staff coverage
Day 1 — Who closed. Name who closed the last 30 nights. Gaps are the finding.
Fri
ops.review-velocity
Review velocity
Day 1 — Cluster, not volume. Read the spike. One theme or it is not a spike.
Fri
ops.week-close
Week close
Day 1 — Three disagreements. PMS vs bank vs reimbursables. Name the three.
See overtime before the weekend forecast spikes
When OT shows up as a Monday surprise, I want a forecast tied to occupancy so I can staff Thursday — not apologize on Tuesday.
4–8 weeks to a trusted Thursday note · 4 who · 1 case
How & who brief
AdviceHold a weekend floor without a quiet waive
When sales waives the two-night Saturday under pressure, I want a written floor and an exception log so we stop teaching the market that one night is always available.
3–5 weeks to a desk habit · 4 who · 1 case
How & who brief
AdviceProve a vendor paid for itself in 90 days
When a contract is up and the deck is all logos, I want a 90-day proof so I can renew, cut, or renegotiate on a number the owner will read.
2–4 weeks of evidence, not a new project · 3 who · 2 cases
How & who brief
ClaimedRecover a 1-star before it compounds
When a 1-star lands before lunch, I want a same-day recovery so the cluster does not become tomorrow’s bubble.
Hours for the reply; weeks for the cause · 5 who · 2 cases
How & who brief
VerifiedDecide lobby refresh vs rooms capex
When both the lobby and the rooms look tired, I want an evidence-led sequence so I spend the next dollar on the guest job that actually books.
4–8 weeks to a decision memo · 3 who · 1 case
How & who brief
VerifiedReplace a brittle PMS without a six-month outage
When the PMS is holding the desk hostage, I want a cutover I can roll back so we change systems without freezing groups for a season.
8–14 weeks including parallel run · 4 who · 1 case
How & who brief
VerifiedCut energy 15% without guest comfort hits
When the utility line is eating GOP, I want a savings plan that treats comfort as a constraint so we do not trade five-star sleep for a greener invoice.
1–2 heating/cooling seasons to prove · 4 who · 1 case
How & who brief
VerifiedStaff the night audit without burning out the GM
When I am still the 2 a.m. backup, I want a coverage and close system so the hotel can finish the day without me living in the lobby.
6–10 weeks to a stable rotation · 4 who · 1 case
How & who brief
VerifiedRecover from a bad OTA review spike
When a cluster of reviews drops the bubble in a month, I want a recovery path I can defend so we fix the cause and the rating without buying fake stars.
10–16 weeks to a new bubble · 4 who · 1 case
How & who brief
VerifiedClose the month before the decisions leave
When the P&L arrives on the 22nd and the owner already spent the month, I want a close I can steer with — PMS, bank, and a reconciling list with names.
One close to see it; three to trust it · 4 who · 1 case
How & who brief
Advice