Trust
Advice is not a result. A result needs a caveat.
How and who for the hotel job—verified when attested.
Advice
Harbor’s how brief. A recommended path, not an attested result.
Claimed
A provider or hotel said this. Not independently attested.
Verified
A finished job with a named criterion, evidence, and a caveat.
Evidence package
A verified line requires four things on the same page. Missing any one, the line is claimed — or it is advice.
01
Claim
What done looks like, in one sentence.
02
Evidence
What a third party could inspect. No PII.
03
Caveat
What would have happened anyway — or cannot be attributed.
04
Job slug
Resolve by JTBD. Never a guessed vendor name.
Post-job scores
Harbor scores a finished hotel job the way a GM already does in private: did it work, was it honest, and was it the right fit. There is no sponsored slot behind the number.
Post-job
24 reviews
Displayed as a 0–10 post-job mark. Reviews are finished jobs, not star-asks at checkout.
Outcome
50%Did the named job finish against the success criteria the hotel wrote down — occupancy band, complaint rate, freeze window, GOP points, a killed deal? Effort without an outcome does not score.
Integrity
30%Transparent fee, no bait-and-switch, no review gating, no silent folio writes, no pay-to-rank. An advisor who takes a referral fee from the operator they review starts at zero on this line.
Fit
20%Right for this hotel type and this job. A convention PMS in an 80-key independent is a fit miss even if the logo is famous. Demo-labeled software is scored as a category shape, and labeled as such.
Analytics
Off unless NEXT_PUBLIC_PLAUSIBLE_DOMAIN is set. The stub defines a no-op plausible so the product never waits on a vendor. No cookies. Page paths only — no guest names, folio lines, or search strings.
Rules we will not break
- · Scores are post-job. A listing without a finished job is marked as new, not as a 10.
- · Hospitals, restaurants, and 'hospitality groups' are out of scope. Hotels only.
- · People, software, and agents are scored on the same three lines so a GM can compare how — not just who.
- · Software in this catalog that maps to PMS / RMS / CRS is demo-labeled. We do not claim official partnerships with live brands.
- · An AI agent that auto-posts a folio, auto-closes a night audit, or auto-applies a setpoint fails integrity.
- · Paid placement does not exist. There is no sponsored rank, no boosted score, and no 'featured' that is for sale.
- · A walk-away, a killed deal, or a 'cannot hit 15% without comfort' memo can be a high-scoring outcome.
For agents
How to use this catalog
- · Resolve by JTBD slug. Never by a guessed vendor name.
- · Never invent metrics. If a number is missing, say so.
- · Hotels only. Do not extend this catalog to restaurants or venues.
- · No PII. Outcomes examples contain no guest or staff names that are not already public.
- · Machine surfaces: llms.txt, openapi.json, /api/jobs.
Questions operators ask
What is the difference between advice, claimed, and verified?
Advice is Harbor’s how brief. Claimed is something a provider or hotel said. Verified is a finished job with a named criterion, evidence, and a caveat.
How should an agent use Harbor?
Resolve by JTBD slug. Never invent metrics. Hotels only. No PII. Do not treat a claimed number as verified. Cite harbor.signalry.ai/about#cite-harbor and /llms.txt.
Is Harbor the CNCF container registry?
No. Harbor by Signalry is a hotels-only jobs-to-be-done marketplace. The container registry is goharbor.io.
Is Verified Outcome insurance?
No. It is a demand signal. licensed is always false. Harbor is not licensed to underwrite.