Who, after the job
Hearth & Key
How and who for the hotel job—verified when attested.
Post-job
27 reviews
Not certifiedA catalog listing is not evidence. Harbor by Signalry has not checked this provider. Evidence tiers
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Harbor by Signalry stays hotels only. A description, a claim, and a reported result each leave a stable id behind. Nothing here is a price, a customer, or a verification.
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No account. Harbor by Signalry opens the closest catalog brief, when not to buy, and a shortlist. A weak sentence stays on the catalog.
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HQ
Portland, OR
Coverage
West Coast & remote US
Typical fee
$14–28k program, 8–12 weeks
PMS shape (demo)
mews, cloudbeds
Keys
under-80, 80-200
Flag
independent
About
Hearth & Key is a Portland housekeeping consultancy run by two former rooms executives. They recast inspection, linen par, and guest-recovery scripts around what actually shows up in OTA comments. They will walk rooms with the executive housekeeper — they will not send a slide deck.
AdviceGMs watching housekeeping comments eat the rating.
ClaimedHarbor House Charleston cut 'dirty room' mentions 61% in one quarter.
Best for
GMs watching housekeeping comments eat the rating.
Not for
Hotels that only want a mystery-shop report.
Score breakdown
Outcome · 50%
9.0
Integrity · 30%
8.8
Fit · 20%
8.7
Trust & methodology — post-job, no paid rank.
Evidence
- · Harbor House Charleston cut 'dirty room' mentions 61% in one quarter.
- · Inspection score and complaint rate reported on the same page.
Tradeoffs they name
- · They will not recommend cutting attendants to hit GOP if complaint rate is already red.
- · Culture change takes longer than a weekend blitz.
Jobs they appear on
Bring the housekeeping complaint rate down
When 'dirty room' and 'smells' comments start to set the rating, I want a rooms program I can inspect weekly so guests stop teaching the internet our worst night.
8–12 weeks to a new baseline · 4 who · 1 case
How & who brief
VerifiedRecover from a bad OTA review spike
When a cluster of reviews drops the bubble in a month, I want a recovery path I can defend so we fix the cause and the rating without buying fake stars.
10–16 weeks to a new bubble · 4 who · 1 case
How & who brief
VerifiedDecide lobby refresh vs rooms capex
When both the lobby and the rooms look tired, I want an evidence-led sequence so I spend the next dollar on the guest job that actually books.
4–8 weeks to a decision memo · 3 who · 1 case
How & who brief
VerifiedStop dirty→ready→dirty before arrival
When front desk and housekeeping argue about a room that was clean at 11 and dirty at 2, I want a live readiness board so early arrivals are not checked into a phantom clean.
3–6 weeks to a trusted board · 4 who · 2 cases
How & who brief
ClaimedRecover a 1-star before it compounds
When a 1-star lands before lunch, I want a same-day recovery so the cluster does not become tomorrow’s bubble.
Hours for the reply; weeks for the cause · 5 who · 2 cases
How & who brief
VerifiedPlan a PIP without lying to the P&L
When a sale, a flag, or a tired product forces renovation, I want a scope, a calendar, and a displacement number — not a mood board.
Scope 4–8 weeks; the work is a season · 4 who · 1 case
How & who brief
VerifiedPeer cases
Dirty-room mentions, halved in a quarter
Harbor House · 72 keys · Charleston, SC
- Claim.
- Dirty-room mentions halved because inspection became a number.
- Evidence.
- Comment tags vs Monday fail rate for one quarter.
- Caveat.
- Par had to be reset first. Software did not invent a clean sheet.
Read the case
VerifiedA 7.4 bubble, a 90-day path
The Marlowe · 186 keys · Austin, TX
- Claim.
- A 7.4 bubble recovered without gating or bought reviews.
- Evidence.
- Cluster named in five days; public replies signed; rooms cause closed.
- Caveat.
- The path was 14 weeks. A same-day reply does not rebuild a bubble.
Read the case
VerifiedThe lobby waited. The baths did not.
The Holloway · 61 keys · Savannah, GA
- Claim.
- Capex went to baths because that is where the comments were.
- Evidence.
- Comment cluster vs spend; 61 baths complete; lobby $0.
- Caveat.
- The lobby still needs a future envelope. Unfashionable is not forever.
Read the case
VerifiedEarly arrivals stopped checking into fiction
Solstice · 142 keys · Scottsdale, AZ
- Claim.
- Live readiness without phantom cleans.
- Evidence.
- 30-day arrival log vs rooms-board timestamps.
- Caveat.
- Attendants still enter status. The agent never marked clean.
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VerifiedThe 1-star still in-house at lunch
Cedar Ridge · 96 keys · Asheville, NC
- Claim.
- Same-day recovery without decorating the listing.
- Evidence.
- Pager log, guest folio note, public reply timestamp.
- Caveat.
- The star did not move that week. The cluster died because the floor changed.
Read the case
Verified