Peer case
A 7.4 bubble, a 90-day path
How and who for the hotel job—verified when attested.
Job: Recover from a bad OTA review spike
Bubble
Verified7.4 → 8.6
Path
Verified14 weeks
Gated asks
Verified0
Claim
A 7.4 bubble recovered without gating or bought reviews.
Evidence
Cluster named in five days; public replies signed; rooms cause closed.
Caveat
The path was 14 weeks. A same-day reply does not rebuild a bubble.
Situation
A renovation week leaked into occupied floors. The TripAdvisor bubble dropped to 7.4 in 26 days. A vendor offered 'rating insurance.' The GM refused and asked for a path.
Approach
Quill named the cluster in five days: construction dust and a late-floor HVAC fail — not 'service.' Frontglass inboxed the firehose. Reviewdraft drafted; the GM signed. Hearth & Key was brought in for the rooms cause. No gating. No bought reviews.
Outcome
Bubble recovered to 8.6 over 14 weeks. Construction comments went to near-zero after the floor closed properly. The 'rating insurance' pitch is now a staff joke.
“They sent us to housekeeping. That is how I knew they were serious.”
Who did the work
- 8.5
- 8.0
- 8.3
- 8.9