Peer case
The lobby waited. The baths did not.
How and who for the hotel job—verified when attested.
Job: Decide lobby refresh vs rooms capex
Baths
Verified61 of 61
Lobby spend
Verified$0 this cycle
Review score
Verified+0.4
Claim
Capex went to baths because that is where the comments were.
Evidence
Comment cluster vs spend; 61 baths complete; lobby $0.
Caveat
The lobby still needs a future envelope. Unfashionable is not forever.
Situation
A designer had a lobby storyboard. Guests had a year of bath comments. The owner had one capex envelope.
Approach
Vale Street priced rooms, lobby, and do-nothing on the same horizon. Ashcroft sat on the owner side of the vote. Hearth & Key confirmed the comment cluster was baths, not 'atmosphere.' The lobby mood board was archived.
Outcome
61 baths redone; lobby held. Review score +0.4 in two quarters. The 'do nothing' case is still in the file for the next envelope.
“They gave me permission to be unfashionable. The guests had been asking for that.”
Who did the work
- 8.3
- 8.8
- 8.9