Clerkshift Agent

Replace a brittle PMS without a six-month outage

When the PMS is holding the desk hostage, I want a cutover I can roll back so we change systems without freezing groups for a season.

8–14 weeks including parallel run · 4 who · 1 case

Stand up guest messaging the desk actually uses

When guests already text and the desk still lives in email, I want one inbox the night audit will open so we answer in the guest's channel without an unmanned bot.

3–6 weeks to desk habit · 3 who · 1 case

Deploy an agent for reservation modifications

When the reservations inbox is date changes and add-ons, I want a narrow agent that drafts the work so a clerk can post the folio without drowning.

4–8 weeks to a trusted queue · 4 who · 1 case

Close the midnight guest-request black hole

When a 11 p.m. extra-pillow ticket dies at shift change, I want a ticket that survives the night so the 7 a.m. desk does not hear it first from the guest.

3–5 weeks to desk habit · 4 who · 2 cases

Let an agent act without a master key

When someone wants to ‘just connect the agent to the PMS,’ I want a scope I can draw so it can draft a date change without posting a folio or seeing every card.

2–6 weeks · 5 who · 2 cases

The night audit opened the inbox

Solstice · 142 keys · Scottsdale, AZ

Claim.

The desk used the inbox — including overnight.

Evidence.

First-response timestamps; folio post log; week-12 desk-use check.

Caveat.

A chatbot was offered and not signed. Unmanned was not the product.

Drafted, not posted

Rivermark · 205 keys · Nashville, TN

Claim.

Drafted, not posted.

Evidence.

Mod queue vs human post log; Friday error rate.

Caveat.

Auto-post still off. That is the listing condition.

The agent drafted. A clerk posted.

North Wharf · 188 keys · Portland, ME

Claim.

An agent without a master key.

Evidence.

Token scopes, post log, admin expiry ticket.

Caveat.

Draft-only is slower than the demo. That is the point.