Tech / digitalJuly 2026
8.3
Peer case
Drafted, not posted
How and who for the hotel job—verified when attested.
Rivermark · Soft-brand lifestyle · 205 keys · Nashville, TN
Job: Deploy an agent for reservation modifications
Drafted
Verified73%
Human-posted
Verified100%
Error rate
Verified1.4%
Claim
Drafted, not posted.
Evidence
Mod queue vs human post log; Friday error rate.
Caveat
Auto-post still off. That is the listing condition.
Situation
Reservations was three people and a 200-thread inbox of date changes. A vendor offered auto-post on week one. The tech lead said no.
Approach
Clerkshift drafted date and add-on changes against PMS/CRS rules. Nightwatch helped name the clerk rotation. Month one was 100% human-posted. Error rate published every Friday.
Outcome
73% of in-scope mods drafted by the agent in month one; 100% human-posted. Error rate 1.4% and falling. Auto-post still off.
“The day it posts alone is the day I turn it off. Harbor agreed, in writing.”
Who did the work
- 8.0
- 8.0
- 8.4