Ops / GMBefore day one

Job brief

Hand a new GM a 30-day ops truth pack

How and who for the hotel job—verified when attested.

When I walk a new house, I want the numbers the last GM did not write down so I do not spend 30 days discovering the real night audit.

Usable on this screen

Scoped brief

Steal the night audit, the rooms fail rate, the OT by department, the open ticket age, and the live review cluster. Add the three contracts that can blow up a quarter. Leave the brand history out. Ashcroft can sit on the owner side if this is also a handover of trust.

Outcome: A 30-day pack: pickup, rooms fail rate, OT, open tickets, review cluster, and the three vendors that actually matter — written for a GM, not an IC.
Catalog budget band: $6–18k pack. A worksheet range, not a quote.
Catalog timeline: 10–15 days to assemble. Not a promise.

Step 1
Pull the five live numbers
Occupancy/pickup, rooms fail, OT, ticket age, review cluster. If a number is missing, that absence is a finding.
Step 2
Name the three vendors that can hurt this quarter
PMS, rooms contractor, channel. Not the coffee program.
Step 3
Write what the last closer knows
The night audit exceptions that are tribal. Nightwatch will extract them. That is the real handover.
Step 4
Stop at ten pages
A thicker pack will not be read. Link the rest.

Provider shortlist

People
Meridian Ops Partners
Demand recovery & occupancy
Catalog score 8.7. A post-job shape, not a verification. Stable id meridian-ops.
People
Ashcroft Asset Advisors
Owner asset management
Catalog score 8.8. A post-job shape, not a verification. Stable id ashcroft.
People
Nightwatch Hospitality
Night audit & overnight coverage
Catalog score 8.4. A post-job shape, not a verification. Stable id nightwatch.
Software· demo
Ledgerlight Accounting
Hotel accounting & night audit export
Catalog score 7.8. A post-job shape, not a verification. Stable id ledgerlight.

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The next hotel starts from what you leave

Harbor by Signalry stays hotels only. A description, a claim, and a reported result each leave a stable id behind. Nothing here is a price, a customer, or a verification.

Buyer
Describe your job
No account. Harbor by Signalry opens the closest catalog brief, when not to buy, and a shortlist. A weak sentence stays on the catalog.
Open a brief
Supplier
Join as a supplier
Company, jobs served, regions, and a hotel reference. The packet is queued as unverified pending. The form cannot mark it verified.
Start a claim
Hotel
Record a result
A metric, before and after, and the dates. It is shown as reported until a person checks the evidence. Verified Outcome is not insurance.
Record a result

AdviceIf it does not change what the GM does on day three, it is not in the pack.

Name a verified-outcome price Sit a 30-minute pilotHow ranking works

Situation

What is actually on fire

A new GM inherits tribal night audit and a brand welcome deck. The real numbers are not written down.

Approaches

Two or three paths — with the give

Ten-page truth pack

When. A GM who is dangerous by day ten

You give. An owner who wanted a novel

Brand onboarding deck

When. Standards

You give. Another 30 days of discovery

Who to involve

· Incoming GM
· Outgoing closer
· Owner
· Night auditor

First 7 days

YAML-shaped: day / theme / tasks / owner / risk / exit. Advice until a case is verified.

day: 1
Write the fail in one sentence
- · Write the fail in one sentence. Job: Hand a new GM a 30-day ops truth pack.
owner:
GM / ops lead
risk:
The exit is not written down
exit:
A note the next shift can open
day: 2
Pull the last 7 days of the live number
- · Pull the last 7 days of the live number. If it is missing, that absence is the finding.
owner:
GM / ops lead
risk:
The exit is not written down
exit:
A note the next shift can open
day: 3
Name who owns the workaround today (desk,
- · Name who owns the workaround today (desk, HK, night audit, owner).
owner:
GM / ops lead
risk:
The exit is not written down
exit:
A note the next shift can open
day: 4
Walk one peak hour
- · Walk one peak hour. Write what the system claims vs what the floor did.
owner:
GM / ops lead
risk:
The exit is not written down
exit:
A note the next shift can open
day: 5
Ask vendors the worksheet questions
- · Ask vendors the worksheet questions. Discard anyone who cannot answer with a caveat.
owner:
GM / ops lead
risk:
The exit is not written down
exit:
A note the next shift can open
day: 6
Pick one approach
- · Pick one approach. Write when-not-to-buy on the same page.
owner:
GM / ops lead
risk:
The exit is not written down
exit:
A note the next shift can open
day: 7
Run the smallest test that would change Mo
- · Run the smallest test that would change Monday. No annual contract yet.
owner:
GM / ops lead
risk:
The exit is not written down
exit:
A note the next shift can open

Decision worksheet

Questions, red flags, bands

Take this to a vendor call. Budget bands are Advice — a Harbor shape, not a quote.

Ask the vendor

1. Who types the status / number — a person, or your product?
2. What would have happened anyway in 90 days without you?
3. Show a property of this size and stack. Demo-labeled categories do not count as proof.
4. What can your agent never do (folio post, mark clean, change a rate)?
5. What is the kill-switch if guest comments move?

Red flags

· A pack written by the outgoing manager alone.
· Hiding the night-audit person who is the system.
· IC formatting for a 6 a.m. reader.

When not to buy. A 80-page brand audit. The GM needs ten pages they will open at 6 a.m.

Do it in-house

Time and a named owner. No vendor. Use the 7-day plan first.

$6–18k pack

Typical Harbor band for this job — advice, not a quote.

Full program

People + system + 90-day proof. Only if the 7-day plan already failed.

Vendor checklist

Score the call. Keep it on this browser.

Weighted questions — yes/no, scale, or text. Must-pass ids persist on this browser. Pass threshold 70. A no on a must-pass is a walk-away — not a maybe.

Keys

Brand

Stack shape — not a partnership

property context · weight 2 · must pass
Can they name your key count and whether you are independent, soft-brand, or major — without a discovery theater?
property context · weight 2 · must pass
Do they treat your PMS as a shape (Opera-class / Mews-class / Cloudbeds-class) — not a fake partnership slide?
control · weight 3 · must pass
Who types the status / number — a person, or your product?
vendor · weight 2
What would have happened anyway in 90 days without you?
vendor · weight 2
Show a property of this size and stack. Demo-labeled categories do not count as proof.
vendor · weight 2
What can your agent never do (folio post, mark clean, change a rate)?
vendor · weight 2
What is the kill-switch if guest comments move?

Does not clear

0 / 100

must_pass: gm-30-day-truth-pack-ctx-rooms, gm-30-day-truth-pack-ctx-stack, gm-30-day-truth-pack-q1

A must-pass failed. Walk away.

How

The brief

Step 1
Pull the five live numbers
Occupancy/pickup, rooms fail, OT, ticket age, review cluster. If a number is missing, that absence is a finding.
Step 2
Name the three vendors that can hurt this quarter
PMS, rooms contractor, channel. Not the coffee program.
Step 3
Write what the last closer knows
The night audit exceptions that are tribal. Nightwatch will extract them. That is the real handover.
Step 4
Stop at ten pages
A thicker pack will not be read. Link the rest.

Tradeoffs

Ten-page truth pack
You get. A GM who is dangerous by day ten
You give. An owner who wanted a novel
Brand onboarding deck
You get. Standards
You give. Another 30 days of discovery

Choice	You get	You give
Ten-page truth pack	A GM who is dangerous by day ten	An owner who wanted a novel
Brand onboarding deck	Standards	Another 30 days of discovery

Pitfalls

· A pack written by the outgoing manager alone.
· Hiding the night-audit person who is the system.
· IC formatting for a 6 a.m. reader.

Success criteria

· Five live numbers on page one.
· Tribal close exceptions written down.
· Pack used in the first Monday meeting.

Who

Ranked for this job

Rank is post-job score, then listed order. Not for sale. Software marked demo is an archetype.

Agencies & contractors

#1People

Meridian Ops Partners

Former cluster GMs who run 30–90 day occupancy recoveries without burning the rate book.

$18–32k sprint, or $4.5k/week embed

8.7

Post-job

31 reviews

Name a verified price Record an outcome Claim this listing

#2People

Ashcroft Asset Advisors

Independent owner advisors for GOP, management agreements, and capex sequencing — not a brand desk.

$25–60k engagement or $8k/month retainer

8.8

Post-job

22 reviews

Name a verified price Record an outcome Claim this listing

#3People

Nightwatch Hospitality

Trains, staffs, and documents night audit so the GM is not the 2 a.m. backup forever.

$12–22k setup + hourly coverage bid

8.4

Post-job

19 reviews

Name a verified price Record an outcome Claim this listing

#4People

Thirty Pack

Ten pages a new GM will open at 6 a.m. — pickup, rooms fail, OT, ticket age, review cluster. Not a brand onboarding novel.

$8–16k pack

8.4

Post-job

11 reviews

Name a verified price Record an outcome Claim this listing

Systems

#1Software· demo

Ledgerlight Accounting

Demo-labeled hotel ledger that sits cleanly on a PMS export — not a generic SMB book tool.

Demo · $250–600 / month

7.8

Post-job

9 reviews

Name a verified price Record an outcome Claim this listing

AI agents

None ranked in AI agents yet. Harbor will not invent a provider.

Compare up to three

Fit first. Then the contract.

Default sort is fit, high to low. Unpublished SLA / term / switch cost is labeled ask — not invented. Demo software is a shape.

Sort

Ashcroft Asset Advisors
Highest fit
8.7
People
Price
$25–60k engagement or $8k/month retainer
Impl
7–21 (advice)
SLA
Not published — ask. Do not treat a slide as verified.
Support
On-property hours
Term
Ask. Annual-only is a red flag until the 7-day test.
Switch
Ask for the freeze window and folio owner.
Verified
None on Harbor
Meridian Ops Partners
8.4
People
Price
$18–32k sprint, or $4.5k/week embed
Impl
7–21 (advice)
SLA
Not published — ask. Do not treat a slide as verified.
Support
On-property hours
Term
Ask. Annual-only is a red flag until the 7-day test.
Switch
Ask for the freeze window and folio owner.
Verified
None on Harbor
Thirty Pack
8.1
People
Price
$8–16k pack
Impl
7–21 (advice)
SLA
Not published — ask. Do not treat a slide as verified.
Support
On-property hours
Term
Ask. Annual-only is a red flag until the 7-day test.
Switch
Ask for the freeze window and folio owner.
Verified
None on Harbor

Side-by-side vendor compare. Fit is Harbor’s published score. Unpublished contract fields are labeled ask.
Vendor	Fit	Price band	Impl days	Integrations	SLA / uptime	Support hours	Contract term	Switch cost	GM rating	Last verified
Ashcroft Asset Advisors Highest fit People	8.7	$25–60k engagement or $8k/month retainer	7–21 (advice)	GOP, management agreements, capex, owner reporting	Not published — ask. Do not treat a slide as verified.	On-property hours	Ask. Annual-only is a red flag until the 7-day test.	Ask for the freeze window and folio owner.	8.8	None on Harbor
Meridian Ops Partners People	8.4	$18–32k sprint, or $4.5k/week embed	7–21 (advice)	occupancy, revenue recovery, channel mix, transient pickup	Not published — ask. Do not treat a slide as verified.	On-property hours	Ask. Annual-only is a red flag until the 7-day test.	Ask for the freeze window and folio owner.	8.7	None on Harbor
Thirty Pack People	8.1	$8–16k pack	7–21 (advice)	handover, ops pack, new GM	Not published — ask. Do not treat a slide as verified.	On-property hours	Ask. Annual-only is a red flag until the 7-day test.	Ask for the freeze window and folio owner.	8.4	None on Harbor

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Compare

When to pick whom

People do the work beside the desk. Software is a system — demo-labeled when it is a category shape. Agents draft; they do not post money or mark a room clean.

Provider	Kind	Score	Fee	Pick when	Walk away when
Meridian Ops Partners	People	8.7	$18–32k sprint, or $4.5k/week embed	GMs who need a time-boxed occupancy recovery with a grown-up rate posture.	Full-service branded hotels looking for a new management company.
Ashcroft Asset Advisors	People	8.8	$25–60k engagement or $8k/month retainer	Owners who want a second set of books that is not the manager's.	Branded flags looking for a PIP vendor.
Nightwatch Hospitality	People	8.4	$12–22k setup + hourly coverage bid	Owner-operators who are the night audit.	Convention hotels with an existing night manager bench.
Thirty Pack	People	8.4	$8–16k pack	Houses handing a new GM the real night audit, not the brand welcome.	A corporate onboarding program shopping a cover.
Ledgerlight Accounting	Software· demo	7.8	Demo · $250–600 / month	Owner-operators tired of a generic bookkeeper file.	Multi-brand portfolios with a shared-service finance team.