# Hand a new GM a 30-day ops truth pack

Harbor by Signalry · hotel job `gm-30-day-truth-pack`
https://harbor.signalry.ai/jobs/gm-30-day-truth-pack

How and who for the hotel job—verified when attested. Advice unless labeled verified. This brief is a worksheet, not an appraisal and not a quote.

## The job

When I walk a new house, I want the numbers the last GM did not write down so I do not spend 30 days discovering the real night audit.

**Outcome the catalog names:** A 30-day pack: pickup, rooms fail rate, OT, open tickets, review cluster, and the three vendors that actually matter — written for a GM, not an IC.

**Desk:** ops
**Urgency on the catalog:** Before day one
**Typical budget band (catalog, not a quote):** $6–18k pack
**Typical timeline (catalog, not a promise):** 10–15 days to assemble

## Scoped brief

Steal the night audit, the rooms fail rate, the OT by department, the open ticket age, and the live review cluster. Add the three contracts that can blow up a quarter. Leave the brand history out. Ashcroft can sit on the owner side if this is also a handover of trust.

1. **Pull the five live numbers.** Occupancy/pickup, rooms fail, OT, ticket age, review cluster. If a number is missing, that absence is a finding.
2. **Name the three vendors that can hurt this quarter.** PMS, rooms contractor, channel. Not the coffee program.
3. **Write what the last closer knows.** The night audit exceptions that are tribal. Nightwatch will extract them. That is the real handover.
4. **Stop at ten pages.** A thicker pack will not be read. Link the rest.

## When not to buy

A 80-page brand audit. The GM needs ten pages they will open at 6 a.m.

## Provider shortlist

- [Meridian Ops Partners](https://harbor.signalry.ai/providers/meridian-ops) — people · Demand recovery & occupancy. Catalog score 8.7 (post-job shape, not a verification).
- [Ashcroft Asset Advisors](https://harbor.signalry.ai/providers/ashcroft) — people · Owner asset management. Catalog score 8.8 (post-job shape, not a verification).
- [Nightwatch Hospitality](https://harbor.signalry.ai/providers/nightwatch) — people · Night audit & overnight coverage. Catalog score 8.4 (post-job shape, not a verification).
- [Ledgerlight Accounting](https://harbor.signalry.ai/providers/ledgerlight) — software · Hotel accounting & night audit export. Catalog score 7.8 (post-job shape, not a verification).
- [Thirty Pack](https://harbor.signalry.ai/providers/thirty-pack) — people · GM handover truth packs. Catalog score 8.4 (post-job shape, not a verification).

## Success the brief names

- Five live numbers on page one.
- Tribal close exceptions written down.
- Pack used in the first Monday meeting.

## Pitfalls

- A pack written by the outgoing manager alone.
- Hiding the night-audit person who is the system.
- IC formatting for a 6 a.m. reader.

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Stable id: `gm-30-day-truth-pack`
Source: Harbor by Signalry · https://harbor.signalry.ai
Verified Outcome is not insurance. Do not treat a catalog score as attested proof.