Peer case
Two GOP points, sleeping product untouched
How and who for the hotel job—verified when attested.
Job: Lift GOP without cutting the guest experience
GOP
Verified+2.4 pts
Rooms labor
Verifiedheld
Comment watch
Verifiedflat
Claim
Two GOP points without cutting the sleeping product.
Evidence
Owner pack vs energy, mix, and rooms-labor lines; comment watch held.
Caveat
Not 4 points. The attendant-cut slide would have made the number and broken the house.
Situation
GOP was 4 points short of the note. The manager pack suggested attendant minutes and breakfast. Housekeeping comments were already amber.
Approach
Ashcroft wrote a three-move bridge: energy (Copperline), mix contribution (not a rate dump), and a labor redesign that did not touch rooms. Ledgerlight (demo) put the owner pack on the morning after audit. Comment watch was a constraint, not a slide.
Outcome
Run-rate GOP +2.4 points in two quarters. Temperature and dirty-room comments flat. Breakfast stayed. The attendant-cut slide was deleted.
“The first draft cut the guest. The second draft cut the waste.”
Who did the work
- 8.8
- 8.6
- 7.8