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Harborby Signalry
0
Ops / GMThis quarter

Job brief

Sell two offers the desk will honor

How and who for the hotel job—verified when attested.

When marketing wants a seven-email journey and the desk has never seen what was sold, I want two real offers so arrival is not an argument.

Usable on this screen

Scoped brief

Pick two things that exist — late checkout, parking, a room type with remaining inventory. Soft Arrival-shaped software can send. Quiet Hours can draft. The desk sees acceptances on the same board as tickets. A third message needs a GM override.

Outcome
At most two pre-arrival offers tied to real inventory. Accepted offers on the desk board. Zero invented amenities.
Catalog budget band
$4–12k + a quiet layer. A worksheet range, not a quote.
Catalog timeline
3–6 weeks. Not a promise.

  1. Step 1

    List what the house can actually deliver

    If late checkout is already 80% occupied, do not sell it. Walk remaining inventory before you write copy.

  2. Step 2

    Cap the journey at two

    Confirmation plus one offer, or one offer plus a reminder. A seventh email trains the guest to ignore you.

  3. Step 3

    Put acceptances on the desk board

    If the 3 p.m. clerk does not know about the parking they sold, you created a complaint.

  4. Step 4

    Score honored, not clicked

    Attach rate that the desk delivered. Clicks are a brochure.

Provider shortlist

  1. Software

    Soft Arrival

    Pre-arrival offers the desk will honor

    Catalog score 8. A post-job shape, not a verification. Stable id soft-arrival.

  2. Agent

    Quiet Hours

    Guest-message drafts the desk will send

    Catalog score 7.9. A post-job shape, not a verification. Stable id quiet-hours.

  3. Software· demo

    Inboxwell Messaging

    Guest messaging

    Catalog score 8.1. A post-job shape, not a verification. Stable id inboxwell.

  4. People

    Quill Review Studio

    Reputation recovery

    Catalog score 8.5. A post-job shape, not a verification. Stable id quill-review.

Download markdownFull who listRecord a result

Leave a record

The next hotel starts from what you leave

Harbor by Signalry stays hotels only. A description, a claim, and a reported result each leave a stable id behind. Nothing here is a price, a customer, or a verification.

  • Buyer

    Describe your job

    No account. Harbor by Signalry opens the closest catalog brief, when not to buy, and a shortlist. A weak sentence stays on the catalog.

    Open a brief

  • Supplier

    Join as a supplier

    Company, jobs served, regions, and a hotel reference. The packet is queued as unverified pending. The form cannot mark it verified.

    Start a claim

  • Hotel

    Record a result

    A metric, before and after, and the dates. It is shown as reported until a person checks the evidence. Verified Outcome is not insurance.

    Record a result

AdviceIf the desk cannot honor it at 4 p.m., it is not an offer. It is spam.

Name a verified-outcome priceSit a 30-minute pilotHow ranking works

Situation

What is actually on fire

When marketing wants a seven-email journey and the desk has never seen what was sold, I want two real offers so arrival is not an argument.

Approaches

Two or three paths — with the give

Two honest offers

When. Ancillary the desk will stand behind

You give. A smaller attach-rate slide

A marketing journey

When. A campaign report

You give. A guest who stopped opening the brand

Who to involve

  • · GM / ops lead
  • · Front office manager
  • · Housekeeping lead
  • · Night auditor

First 7 days

YAML-shaped: day / theme / tasks / owner / risk / exit. Advice until a case is verified.

  1. day: 1

    Write the fail in one sentence

    • · Write the fail in one sentence. Job: Sell two offers the desk will honor.
    owner:
    GM / ops lead
    risk:
    The exit is not written down
    exit:
    A note the next shift can open

  2. day: 2

    Pull the last 7 days of the live number

    • · Pull the last 7 days of the live number. If it is missing, that absence is the finding.
    owner:
    GM / ops lead
    risk:
    The exit is not written down
    exit:
    A note the next shift can open

  3. day: 3

    Name who owns the workaround today (desk,

    • · Name who owns the workaround today (desk, HK, night audit, owner).
    owner:
    GM / ops lead
    risk:
    The exit is not written down
    exit:
    A note the next shift can open

  4. day: 4

    Walk one peak hour

    • · Walk one peak hour. Write what the system claims vs what the floor did.
    owner:
    GM / ops lead
    risk:
    The exit is not written down
    exit:
    A note the next shift can open

  5. day: 5

    Ask vendors the worksheet questions

    • · Ask vendors the worksheet questions. Discard anyone who cannot answer with a caveat.
    owner:
    GM / ops lead
    risk:
    The exit is not written down
    exit:
    A note the next shift can open

  6. day: 6

    Pick one approach

    • · Pick one approach. Write when-not-to-buy on the same page.
    owner:
    GM / ops lead
    risk:
    The exit is not written down
    exit:
    A note the next shift can open

  7. day: 7

    Run the smallest test that would change Mo

    • · Run the smallest test that would change Monday. No annual contract yet.
    owner:
    GM / ops lead
    risk:
    The exit is not written down
    exit:
    A note the next shift can open

Decision worksheet

Questions, red flags, bands

Take this to a vendor call. Budget bands are Advice — a Harbor shape, not a quote.

Ask the vendor

  1. 1. Who types the status / number — a person, or your product?
  2. 2. What would have happened anyway in 90 days without you?
  3. 3. Show a property of this size and stack. Demo-labeled categories do not count as proof.
  4. 4. What can your agent never do (folio post, mark clean, change a rate)?
  5. 5. What is the kill-switch if guest comments move?

Red flags

  • · Selling a room type that does not exist that night.
  • · An agent that invents an amenity.
  • · No desk visibility.

When not to buy. A journey builder that treats the guest inbox like a magazine. The desk will disown it.

Do it in-house

Time and a named owner. No vendor. Use the 7-day plan first.

$4–12k + a quiet layer

Typical Harbor band for this job — advice, not a quote.

Full program

People + system + 90-day proof. Only if the 7-day plan already failed.

Vendor checklist

Score the call. Keep it on this browser.

Weighted questions — yes/no, scale, or text. Must-pass ids persist on this browser. Pass threshold 70. A no on a must-pass is a walk-away — not a maybe.

Brand
Stack shape — not a partnership

  1. property context · weight 2 · must pass

    Can they name your key count and whether you are independent, soft-brand, or major — without a discovery theater?

  2. property context · weight 2 · must pass

    Do they treat your PMS as a shape (Opera-class / Mews-class / Cloudbeds-class) — not a fake partnership slide?

  3. control · weight 3 · must pass

    Who types the status / number — a person, or your product?

  4. vendor · weight 2

    What would have happened anyway in 90 days without you?

  5. vendor · weight 2

    Show a property of this size and stack. Demo-labeled categories do not count as proof.

  6. vendor · weight 2

    What can your agent never do (folio post, mark clean, change a rate)?

  7. vendor · weight 2

    What is the kill-switch if guest comments move?

Does not clear

0 / 100

must_pass: pre-arrival-upsell-without-spam-ctx-rooms, pre-arrival-upsell-without-spam-ctx-stack, pre-arrival-upsell-without-spam-q1

A must-pass failed. Walk away.

How

The brief

Pick two things that exist — late checkout, parking, a room type with remaining inventory. Soft Arrival-shaped software can send. Quiet Hours can draft. The desk sees acceptances on the same board as tickets. A third message needs a GM override.

  1. Step 1

    List what the house can actually deliver

    If late checkout is already 80% occupied, do not sell it. Walk remaining inventory before you write copy.

  2. Step 2

    Cap the journey at two

    Confirmation plus one offer, or one offer plus a reminder. A seventh email trains the guest to ignore you.

  3. Step 3

    Put acceptances on the desk board

    If the 3 p.m. clerk does not know about the parking they sold, you created a complaint.

  4. Step 4

    Score honored, not clicked

    Attach rate that the desk delivered. Clicks are a brochure.

Tradeoffs

  1. Two honest offers

    You get. Ancillary the desk will stand behind

    You give. A smaller attach-rate slide

  2. A marketing journey

    You get. A campaign report

    You give. A guest who stopped opening the brand

Pitfalls

  • · Selling a room type that does not exist that night.
  • · An agent that invents an amenity.
  • · No desk visibility.

Success criteria

  • · Two-message cap unless the GM overrides.
  • · 100% of accepted offers visible to the incoming desk.
  • · Honored attach rate published monthly.

Who

Ranked for this job

Rank is post-job score, then listed order. Not for sale. Software marked demo is an archetype.

Agencies & contractors

Systems

AI agents

Loading the compare table…

Compare

When to pick whom

People do the work beside the desk. Software is a system — demo-labeled when it is a category shape. Agents draft; they do not post money or mark a room clean.

ProviderKindScoreFeePick whenWalk away when
Quill Review StudioPeople
8.5
$9–16k recovery sprintA sudden, specific review collapse with a known cause.Properties hunting for a guaranteed star rating.
Soft ArrivalSoftware
8.0
$220–$410 / monthHouses that want ancillary revenue without training guests to ignore the brand.Hotels whose brand already owns the pre-arrival journey.
Inboxwell MessagingSoftware· demo
8.1
Demo · $299–799 / property / monthHotels whose guests already text and whose desk ignores email.Properties hunting for an unmanned concierge.
Quiet HoursAgent
7.9
$90–$180 / monthDesks that want speed without an unmanned bot.Hotels looking to deflect tickets to look fast.

Open graph

Hotels on this job

Open hotelsBuy / sell desk

Evidence

Peer case studies

Ops / GM
8.1

Two offers. The desk already knew.

Harbor Light · 41 keys · Portland, OR

Claim.
Ancillary the desk will stand behind.
Evidence.
Offer log vs desk board vs folios for 45 days.
Caveat.
Attach is smaller than the old campaign. Guests opened the brand again.

Read the case

Verified

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