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Harborby Signalry
0
Ops / GMThis week

Job brief

Close lost-and-found without a liability hole

How and who for the hotel job—verified when attested.

When a guest calls about a laptop and three people have a different drawer, I want one log with a hold period so we stop guessing who last touched it.

Usable on this screen

Scoped brief

One book. Claim Chest writes the hold period and the dispose rule. Slip Draft can draft the guest note; a person sends it. Housekeep Seq may stamp the room. Nobody DMs a photo of a passport to a group chat.

Outcome
One log, a named holder, a written hold and dispose date. 'I think HK has it' is a fail.
Catalog budget band
$3–8k log + process. A worksheet range, not a quote.
Catalog timeline
10–21 days. Not a promise.

  1. Step 1

    Name the drawer and the owner

    One place. One key. Night audit knows where. If HK and FD both 'have a box,' stop.

  2. Step 2

    Log found time, room, and who touched it

    No guest names in a public channel. A slip the next shift can open.

  3. Step 3

    Write hold and dispose in days, not vibes

    Thirty days for a laptop is not thirty days for a charger. Print the rule.

  4. Step 4

    Score found→returned, not 'we tried'

    Returned with a date, shipped with a tracking note, or disposed with a witness.

Provider shortlist

  1. People

    Claim Chest

    Lost-and-found log and hold rules

    Catalog score 8.2. A post-job shape, not a verification. Stable id claim-chest.

  2. Agent

    Slip Draft

    Lost-and-found guest notes

    Catalog score 7.8. A post-job shape, not a verification. Stable id slip-draft.

  3. Agent

    Housekeep Sequence Agent

    Room assignment & rush sequencing

    Catalog score 7.9. A post-job shape, not a verification. Stable id housekeep-seq.

Download markdownFull who listRecord a result

Leave a record

The next hotel starts from what you leave

Harbor by Signalry stays hotels only. A description, a claim, and a reported result each leave a stable id behind. Nothing here is a price, a customer, or a verification.

  • Buyer

    Describe your job

    No account. Harbor by Signalry opens the closest catalog brief, when not to buy, and a shortlist. A weak sentence stays on the catalog.

    Open a brief

  • Supplier

    Join as a supplier

    Company, jobs served, regions, and a hotel reference. The packet is queued as unverified pending. The form cannot mark it verified.

    Start a claim

  • Hotel

    Record a result

    A metric, before and after, and the dates. It is shown as reported until a person checks the evidence. Verified Outcome is not insurance.

    Record a result

AdviceIf three people can name a different drawer, you do not have a log.

Name a verified-outcome priceSit a 30-minute pilotHow ranking works

Situation

What is actually on fire

A guest called about a laptop. Three people named three drawers. A passport photo is in the shift chat.

Approaches

Two or three paths — with the give

One log and a hold rule

When. A defensible answer on the phone

You give. The informal drawer people like

Ask around

When. A faster shrug

You give. Liability and a guest who will write the review

Who to involve

  • · GM
  • · Front office manager
  • · Housekeeping lead
  • · Night auditor

First 7 days

YAML-shaped: day / theme / tasks / owner / risk / exit. Advice until a case is verified.

  1. day: 1

    Walk every drawer and shoebox

    • · Walk every drawer and shoebox. Photograph locations (no guest items).
    owner:
    GM / ops lead
    risk:
    The exit is not written down
    exit:
    A note the next shift can open

  2. day: 2

    Name one locker, one key, one log the nigh

    • · Name one locker, one key, one log the night audit opens.
    owner:
    GM / ops lead
    risk:
    The exit is not written down
    exit:
    A note the next shift can open

  3. day: 3

    Write hold and dispose by item class

    • · Write hold and dispose by item class. Print it.
    owner:
    GM / ops lead
    risk:
    The exit is not written down
    exit:
    A note the next shift can open

  4. day: 4

    Kill ID photos in chat

    • · Kill ID photos in chat. That is a fail, not a convenience.
    owner:
    GM / ops lead
    risk:
    The exit is not written down
    exit:
    A note the next shift can open

  5. day: 5

    Draft the guest note from the log

    • · Draft the guest note from the log. A person sends it.
    owner:
    GM / ops lead
    risk:
    The exit is not written down
    exit:
    A note the next shift can open

  6. day: 6

    Ship or return one item with a tracking no

    • · Ship or return one item with a tracking note.
    owner:
    GM / ops lead
    risk:
    The exit is not written down
    exit:
    A note the next shift can open

  7. day: 7

    Score found→returned

    • · Score found→returned. 'We tried' is not a line.
    owner:
    GM / ops lead
    risk:
    The exit is not written down
    exit:
    A note the next shift can open

Decision worksheet

Questions, red flags, bands

Take this to a vendor call. Budget bands are Advice — a Harbor shape, not a quote.

Ask the vendor

  1. 1. Who types the status / number — a person, or your product?
  2. 2. What would have happened anyway in 90 days without you?
  3. 3. Show a property of this size and stack. Demo-labeled categories do not count as proof.
  4. 4. What can your agent never do (folio post, mark clean, change a rate)?
  5. 5. What is the kill-switch if guest comments move?

Red flags

  • · Photos of IDs in a WhatsApp group.
  • · No dispose date — the closet becomes a museum.
  • · A tool that emails the guest automatically with the room number.

When not to buy. Do not buy an asset system if the drawer is still a shoebox. Photograph and log first.

Do it in-house

Time and a named owner. No vendor. Use the 7-day plan first.

$3–8k log + process

Typical Harbor band for this job — advice, not a quote.

Full program

People + system + 90-day proof. Only if the 7-day plan already failed.

Vendor checklist

Score the call. Keep it on this browser.

Weighted questions — yes/no, scale, or text. Must-pass ids persist on this browser. Pass threshold 70. A no on a must-pass is a walk-away — not a maybe.

Brand
Stack shape — not a partnership

  1. property context · weight 2 · must pass

    Can they name your key count and whether you are independent, soft-brand, or major — without a discovery theater?

  2. property context · weight 2 · must pass

    Do they treat your PMS as a shape (Opera-class / Mews-class / Cloudbeds-class) — not a fake partnership slide?

  3. control · weight 3 · must pass

    Who types the status / number — a person, or your product?

  4. vendor · weight 2

    What would have happened anyway in 90 days without you?

  5. vendor · weight 2

    Show a property of this size and stack. Demo-labeled categories do not count as proof.

  6. vendor · weight 2

    What can your agent never do (folio post, mark clean, change a rate)?

  7. vendor · weight 2

    What is the kill-switch if guest comments move?

Does not clear

0 / 100

must_pass: lost-and-found-without-liability-ctx-rooms, lost-and-found-without-liability-ctx-stack, lost-and-found-without-liability-q1

A must-pass failed. Walk away.

How

The brief

One book. Claim Chest writes the hold period and the dispose rule. Slip Draft can draft the guest note; a person sends it. Housekeep Seq may stamp the room. Nobody DMs a photo of a passport to a group chat.

  1. Step 1

    Name the drawer and the owner

    One place. One key. Night audit knows where. If HK and FD both 'have a box,' stop.

  2. Step 2

    Log found time, room, and who touched it

    No guest names in a public channel. A slip the next shift can open.

  3. Step 3

    Write hold and dispose in days, not vibes

    Thirty days for a laptop is not thirty days for a charger. Print the rule.

  4. Step 4

    Score found→returned, not 'we tried'

    Returned with a date, shipped with a tracking note, or disposed with a witness.

Tradeoffs

  1. One log and a hold rule

    You get. A defensible answer on the phone

    You give. The informal drawer people like

  2. Ask around

    You get. A faster shrug

    You give. Liability and a guest who will write the review

Pitfalls

  • · Photos of IDs in a WhatsApp group.
  • · No dispose date — the closet becomes a museum.
  • · A tool that emails the guest automatically with the room number.

Success criteria

  • · One log the night audit can open.
  • · Hold and dispose printed.
  • · Zero ID photos in chat.

Who

Ranked for this job

Rank is post-job score, then listed order. Not for sale. Software marked demo is an archetype.

Agencies & contractors

Systems

None ranked in Systems yet. Harbor will not invent a provider.

AI agents

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Compare

When to pick whom

People do the work beside the desk. Software is a system — demo-labeled when it is a category shape. Agents draft; they do not post money or mark a room clean.

ProviderKindScoreFeePick whenWalk away when
Claim ChestPeople
8.2
$3–8k log + policyGMs tired of a liability conversation with no paper.Houses that already run a single logged locker with dates.
Slip DraftAgent
7.8
$90–$160 / monthDesks that already have a log and waste time rewriting the same note.Houses with no log — that is a Claim Chest job first.
Housekeep Sequence AgentAgent
7.9
$249–599 / monthDesks that lose the afternoon to rush-room chaos.Hotels without a rooms supervisor who will override it.

Open graph

Hotels on this job

This job is not pinned to a house yet. Open the graph to place it on a building, or the investment desk if the work is a sale file. Harbor will not invent a house.

Open hotelsBuy / sell desk

Evidence

Peer case studies

Ops / GM
8.2

Night audit found the laptop without calling three people

Pine Lock · 52 keys · Bend, OR

Claim.
One lost-and-found log the night audit could open.
Evidence.
Log vs shipped items vs chat export for 45 days.
Caveat.
Chargers still accumulate. The dispose date is what emptied the closet.

Read the case

Verified

Nearby jobs

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