Peer case
The kitchen cooked the BEO, not the pad
How and who for the hotel job—verified when attested.
Job: Hold a banquet guarantee without ghost covers
Second count
Verified0 / 6 events
Cooked vs guarantee
Verified≤ written overage
Claim
One banquet guarantee the kitchen cooked.
Evidence
BEO vs plated vs actual for six consecutive events.
Caveat
A wedding weekend still needs a written overage. The pad is named, not silent.
Situation
Sales wrote a guarantee in the CRM. Kitchen cooked from a whiteboard plus ten. Banquet called it a buffer. Food cost could not survive the owner pack.
Approach
Cover Line sat the three desks. One BEO number. Cutoff printed. Morning Count watched house breakfast only. Cooked vs guaranteed vs actual for six events.
Outcome
Ghost covers stopped being a habit. Waste showed up as a number, not a vibe. Sales learned to change the guarantee before cutoff.
“The first event without a pad made the chef nervous. The third made the P&L quieter.”
Who did the work
- 8.4
- 7.9