# Recover a 1-star before it compounds

Harbor by Signalry · hotel job `same-day-review-recovery`
https://harbor.signalry.ai/jobs/same-day-review-recovery

How and who for the hotel job—verified when attested. Advice unless labeled verified. This brief is a worksheet, not an appraisal and not a quote.

## The job

When a 1-star lands before lunch, I want a same-day recovery so the cluster does not become tomorrow’s bubble.

**Outcome the catalog names:** A 1-star has an owner within two hours, an ops cause named the same day, and a response the GM will sign — no gating.

**Desk:** ops
**Urgency on the catalog:** Today
**Typical budget band (catalog, not a quote):** $9–16k path + the ops fix
**Typical timeline (catalog, not a promise):** Hours for the reply; weeks for the cause

## Scoped brief

Triage in hours, not in a monthly PDF. Answer like a grown-up. Fix the floor if the floor is the cluster. An agent may draft in house voice. Gating is a hard no. A 90-day path is for the bubble; same-day is for the guest who still might be in-house.

1. **Alert inside a daypart, not a week.** Frontglass-shaped inbox or the equivalent. A spike that waits for Monday is already a cluster.
2. **Recover the guest if they are still here.** A desk script beats a public paragraph. Then write the public paragraph the GM will sign.
3. **Name the cause before you ask for volume.** If it is rooms, walk rooms. Quill will send you to Hearth & Key. That handoff is integrity.
4. **Never gate.** Harbor scores gating as an integrity zero. Platform rules are not a suggestion.

## When not to buy

Anyone selling a guaranteed star or a gated checkout ask.

## Provider shortlist

- [Quill Review Studio](https://harbor.signalry.ai/providers/quill-review) — people · Reputation recovery. Catalog score 8.5 (post-job shape, not a verification).
- [Reviewdraft Agent](https://harbor.signalry.ai/providers/reviewdraft) — agent · Review response drafts. Catalog score 8.3 (post-job shape, not a verification).
- [Frontglass Reputation](https://harbor.signalry.ai/providers/frontglass) — software · Review inbox & rating trajectory. Catalog score 8 (post-job shape, not a verification).
- [Hearth & Key](https://harbor.signalry.ai/providers/hearth-key) — people · Housekeeping quality & guest comfort. Catalog score 8.9 (post-job shape, not a verification).
- [Desk Signal](https://harbor.signalry.ai/providers/desk-signal) — software · Review recovery & front-desk alerts. Catalog score 8.2 (post-job shape, not a verification).

## Success the brief names

- 1-star owner assigned within two hours.
- Cause named the same day.
- Zero gated asks.

## Pitfalls

- Replying 40 times and changing nothing.
- Asking the unhappy guest to move the review.
- Treating construction as ‘service.’

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Stable id: `same-day-review-recovery`
Source: Harbor by Signalry · https://harbor.signalry.ai
Verified Outcome is not insurance. Do not treat a catalog score as attested proof.