# Deploy an agent for reservation modifications

Harbor by Signalry · hotel job `reservation-modification-agent`
https://harbor.signalry.ai/jobs/reservation-modification-agent

How and who for the hotel job—verified when attested. Advice unless labeled verified. This brief is a worksheet, not an appraisal and not a quote.

## The job

When the reservations inbox is date changes and add-ons, I want a narrow agent that drafts the work so a clerk can post the folio without drowning.

**Outcome the catalog names:** Most modifications drafted by the agent, 100% human-posted in the first month, and a published error rate.

**Desk:** tech
**Urgency on the catalog:** This quarter
**Typical budget band (catalog, not a quote):** $2–8k setup + per-request
**Typical timeline (catalog, not a promise):** 4–8 weeks to a trusted queue

## Scoped brief

Narrow the job: date changes, rate-plan moves, and real add-ons. The agent drafts against PMS and CRS rules. A named clerk posts. Silent auto-post is how you eat a sold-out Saturday. Score error rate and human ownership, not deflection. Pair with a PMS/CRS that has an API — do not bolt an agent onto a green-screen and call it transformation.

1. **Write the modification types you will allow.** In: dates, occupancy, a published add-on. Out: comps, special rates the clerk cannot explain, anything that breaks a group block. Expand later.
2. **Queue, do not post.** The first month is 100% human-posted. If you cannot name the clerk, you do not have a control. Harbor treats silent auto-post as a scoring fail.
3. **Publish the error rate.** Wrong date, wrong rate, missed inventory. Weekly. If the vendor will not show it, they are not the vendor.
4. **Keep the CRS and PMS on one path.** An agent on top of a double-writing stack will amplify the double-write. Fix the path or do not deploy.

## When not to buy

Auto-post in week one. If it can post a folio, it is staff you cannot fire at 2 a.m.

## Provider shortlist

- [Clerkshift Agent](https://harbor.signalry.ai/providers/clerkshift) — agent · Reservation modifications. Catalog score 8 (post-job shape, not a verification).
- [Northline PMS](https://harbor.signalry.ai/providers/northline-pms) — software · Property management system. Catalog score 8 (post-job shape, not a verification).
- [HarborStack CRS](https://harbor.signalry.ai/providers/harborstack-crs) — software · Central reservation system. Catalog score 7.9 (post-job shape, not a verification).
- [Nightwatch Hospitality](https://harbor.signalry.ai/providers/nightwatch) — people · Night audit & overnight coverage. Catalog score 8.4 (post-job shape, not a verification).

## Success the brief names

- ≥70% of in-scope mods drafted by week six.
- 100% human-posted in month one.
- Weekly error rate under an agreed band.

## Pitfalls

- Auto-post in week one.
- An agent that talks like a concierge and writes like a clerk.
- No API, plenty of screenshots.

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Stable id: `reservation-modification-agent`
Source: Harbor by Signalry · https://harbor.signalry.ai
Verified Outcome is not insurance. Do not treat a catalog score as attested proof.